Overview:
A vendor will receive this error on the Kazang App under Kazang Pay Advance when attempting to retrieve the KP advance statement/report. It indicates that the account from which they are trying to pull a report for Kazang Pay Advance, does not have an active Kazang Pay Advance and therefore there are no KP advance reports available.
How to resolve:
The vendor should have an active Kazang Pay Advance linked to their account in order for them to retrieve any reports/statements for their advance.
*Have we missed anything in this article?
Email operationssupport@kazang.com should you need any more information to be added onto this article.
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