Devices are LOCKED due to BAD DEBTS while trading or account is dormant but still owing Kazang Connect
Debts
Credit Advance
Kazang Pay Advance
Rental fee (R150) revolving
Vendor will call or send the request that their device is not working NOT knowing that the account is locked.
Consultant will do all the necessary security questions (POPI) to confirm that they are speaking to the owner of the device
Request come through FreshDesk/FreshChat and a call
The Consultant will search using the vendors references number on CR for the below
- If the account is really locked
- Reason for the account being locked on CR Notes
- Type of Debt
- Amount owing
- Amount is PAID OFF
- Last trade Date
Vendors Home Page
Transaction History
If the funds are PAID OFF
- The Consultant can unlock the Device and make clear notes on CR
If the account is still in a Minus
- The Consultant will advise the vendor the reason for the device being Locked
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article