Software Assist (1)
At The Connect Group, we use various software systems to assist us in running our daily operations. Since we work on these systems daily, it is crucial that we gain a better understanding of them for us to navigate our way around them seamlessly. This help page has been created with the intention to provide you with a deeper understanding of these systems.
Operations Technical Support Documents (1)
This category will be used by OTS team only to upload our support docs for both KP and EPMM support.
Contact Centre Processes (2)
This for the updated Contact Centre processes for vendor query resolution
Deleted Articles (1)
Articles to be delated post Impact Assessment
Device User-Guides Processes (1)
Here you will find you will find all user-guides and processes for devices that are being used by our vendors
Value Added Services (VAS) (1)
Here you will find all the processes relating to our VAS products that we offer to our vendors