How to allocate funds with incorrect ref used.

Modified on Thu, 24 Oct, 2019 at 12:48 PM

STEP 1

When rep/vendor calls with an incorrect ref number, ask for the incorrect ref number that was used or that is reflecting on the deposit slip.

STEP 2

When the client does not have a slip with him/her, ask for the amount, bank, where the deposit was made and the time of deposit. If the Deposit was 2 months ago, you will need to backdate at least 3 days before the deposit date.

STEP 3

When a ticket is sent, there should be an attachment on the ticket with the deposit slip to capture the details to correct the ref number, when the deposit slip is not attached, please request for the slip after you have searched for the payment Via CR or statement.

STEP 4

WE DO NOT ACCEPT any SMS notifications as proof of deposit.