Self-Service Deposit Correction

What is a Deposit Correction?

Often from time to time, our vendors will make a mistake when inserting the reference number on their deposit slip information. This means that the deposit will not automatically allocate and reflect into their account, because the reference captured is incorrect. But there is now an innovative way for vendors to correct this directly from their registered Kazang device.

Vending Process

How to correct the deposit reference from the Kazang device:

Step 1 - Log in as the Main User

Step 2 - Scroll down and click on the HELP option

Step 3 - Select FIX BANK DEPOSIT

Step 4 - Select the BANK

               * Enter the DATE (yyyymmdd) 

               * Enter the WRONG REFRENCE used as per your proof of payment 

               * Enter the AMOUNT 

               * Select SUBMIT

Banking SLA Clearance Periods

Even though the device vending process is identical regardless where the vendor is located, one key point of information to note, is to always confirm the bank that is currently active and linked to the wallet with the vendor. The importance of this is due to each bank having their own respective SLA periods for the funds to be cleared and reflect on the balance of the vendor's device.

Banking Partners (Republic of South Africa)

ABSA Group Limited

First National Bank Limited

Nedbank Limited

Standard Bank

Banking Partners (Namibia)

First National Bank Namibia

Kazang Namibia SMS Bank

Bank of Windhoek

Standard Bank Namibia - ATM Solutions

Banking Partners (Botswana)

Bank Gaborone

First National Bank Botswana

FNB Kazang Prepaid Botswana

Barclays Bank Botswana

Barclays Bank Botswana - Kazang

FreshDesk Correction

How to raise a ticket for Deposit Correction on FreshDesk?

Step 1 - Open FreshDesk and Select New then New Ticket

Step 2 - Under the Ticket Templates select Incorrect Reference Used

Step 3 - Type Deposit into Kazang Account and Main User Account Number in the subject line

Step 4 - Enter the below details in the body of the email

               * The amount that deposited

               * The account number of the Main User

Step 5 - Attach the photo of the deposit slip provided by the vendor as an attachment