We have expanded our transfer to bank feature and it is now available to all accounts that have an active Kazang Pay profile. Prior to the expansion the feature was only available to Super suppliers. This feature will allow all qualifying vendors to transfer money directly from their Superwallet to their selected bank account.

Prerequisites for Transfer to Bank:

For a Kazang vendor to obtain access to the Transfer to Bank feature, they MUST meet the below qualifying criteria:

1. Needs to have active Kazang Pay profile
2. Need to have an active Superwallet account
3. Kazang Pay settlements needs to super settle into their Superwallet
4. OTP function will need to be activated
5. They MUST NOT be a Super Supplier
6. They MUST HAVE a valid banking account that will meet and pass all the Account verification requirements setup by our Finance Team.

Transfer to Bank Terms and Conditions

1. Transfers from the vendors personal Kazang VAS account to their linked Kazang Superwallet is prohibted
2. A minimum fee of R10 will be charged for any transaction less than R2500. Any amount above R2500 will                 only be charged R0.30c (0.3%) per R100.
3. Only two transfers are allowed per day (not exceeding R50 000 in total)
4. A daily limit of R50 000

Transfer to Bank Process

The following steps should be followed when a Kazang Pay vendor would like to apply and obtain access to Transfer to Bank.

The following detail will provide the most comprehensive view of the complete end to end process for the application process for Transfer to Bank.

Step 1 - Sales Representative/Kazang Vendor Guidance

The application process will differ depending on whether this is an existing or new vendor applying for the feature. Should the vendors business be registered as a Sole Proprietor, then they will be required to use their personal bank account and not their business account.

The vendor can obtain access to Transfer to Bank either through the standard Gryphon sign up process through a Sales Representative or alternatively, they can apply directly by forwarding all the relevant documentation to ttb@kazang.com

New Vendors

New vendors will be required to sign-up following the standard Gryphon application process and will also need to register a Superwallet in order for the Transfer to Bank function to work (Transfer to Bank only possible from the Superwallet)

Our Sales reps need to remember that any one of the following documents should be uploaded under the "Shop Photo" option on Gryphon:

1. Bank Statement (No older than 3 months)

                           or

2. Bank Confirmation Letter (No older than 3 months)

                           or

3. If the vendor is using Capitec Bank, they would be able to send a picture of the front of their Capitec card (If they are using any other bank, they should not include a picture of the card and only send either a Bank Statement or Bank Confirmation Letter)

The assigned Sales Rep will be required complete and send the Transfer to Bank Form to TTB@kazang.com after submitting the contract on Gryphon.

Existing Vendors

Since our existing vendors have already completed the Gryphon application process, they will only need to ensure that they have registered a Superwallet and that their Kazang Pay settlements are settling in to their Superwallets.

Our Sales reps should include a picture of any one of the below mentioned documents along with the completed Transfer to Bank Form.

1. Bank Statement (No older than 3 months)

                       or

2. Bank Confirmation Letter (No older than 3 months)

                       or

3. If the vendor is using Capitec Bank, they would be able to send a picture of the front of their Capitec card (If they are using any other bank, they should not include a picture of the card and only send either a Bank Statement or Bank Confirmation Letter)

The assigned Sales Rep will be required to send the above to TTB@kazang.com

Step 2 - Transfer to Bank Team (Contracts Team Leadership)

Once the application process has been completed and all the required documentation has been submitted for review. The request will be passed on to the Transfer to Bank Team, whose responsibility will be review the application request.

The Transfer to Bank Team will complete the following review checks before approving or decline the application:

• The Transfer to Bank team will verify that the vendor details linked to the Superwallet account number corresponds with the details on the bank confirmation
• To activate the Transfer to Bank for the vendor, the team member will navigate to the account details view of the Kazang Pay vendor on Content Ready using the account number

• After locating the account details of the Kazang Pay vendor, the Transfer to Bank team member will edit the details by selecting the "pencil" icon.

• On the following screen, the Transfer to Bank team member will need to navigate to the Kazang Pay Move to Bank section and select the "Active" tickbox to activate the Transfer to Bank feature for the vendor.

Step 3 - Senior Approvers (2nd Line Approvers) (Contracts Team Leadership)

Once all the above reviews have been completed by the Transfer to Bank Teams, the application will now be passed onto the 2nd Line Approvers within the Contracts team Leadership who are selected senior approvers who have access to online banking (ABSA/FNB) who will verify the applications as covered in Step 1 and Step 2.

The Senior Approvers will complete the below verification checks:

• AVS will be completed to verify the banking details submitted and ensure that the beneficiary has been loaded.
  • If the vendor is with ABSA, their details MUST be uploaded to ABSA
  • If the vendor is with any other bank, their details MUST be uploaded to FNB
• A screenshot of the verification and upload MUST BE attached to the ticket that has been created on Freshdesk
• The ticket will then moved and passed on to Transfer to Bank Finance once all the above reviews have been completed.

Step 4 - Finance

After the application has been reviewed by the 2nd Line Senior Approvers and the beneficiary information successfully verified the application will move to our Finance Team for complete and overall verification.

Once Finance will follow the below process when reviewing the application in this final stages of the review process:

• Finance will confirm that the beneficiary has successfully and accurately been uploaded by the 2nd Line Approvers
• Two members from this team MUST sign off and release the beneficiary on ABSA or FNB.
• Once the beneficiary has been released, the bank details MUST be added on Content Ready under the Beneficiary Details section and the Fees MUST BE configured under the Account View section for the vendor

Updating and Viewing Beneficiary Details (Finance)

Step 1 - Click on "Beneficiary Details" under the Accounting Tab

Beneficiary Details List View

Step 2a - Select Master Filters

Master Filters - A user must select the Beneficiary Type and Beneficiary Location before adding the beneficiary

Step2b - Select Kazang Pay vendor under the Beneficiary Type option

Step2c - Select ContentReady (CR) as the Beneficiary Location

Step 3 - Select Add Beneficiary to be navigated to the Add Beneficiary screen

Step 4 - Capture the Beneficiary Details

Step 5 - Release Beneficiary Details

The assigned Finance team member will now release the beneficiary details in two releases. 

For financial security reasons, the Finance team member that captured the details of the beneficiary cannot assigned as the first or second releaser.

Release 1

• After verifying the details, the assigned Finance team member MUST click on the "Release" button.

• Once selected, this will now move into a "Partial Release" status where the second releaser will be required to finalise the release process.

Release 2

Once the beneficiary has been released they will move into a "Released" status and the vendor will now be active and ready to transact using the Transfer to Bank features. Post the release, one can still update or deactivate the beneficiary.

Fees Configuration

The final action to complete from the Finance Team regarding the application process for Transfer to Bank will be to configure the fees for the vendor.

This is done by the Finance team member following the below process steps:

• To begin the Fees Configuration for the vendor, the team member will navigate to the account details view of the Kazang Pay vendor on Content Ready using the account number

• After locating the account details of the Kazang Pay vendor, the Transfer to Bank team member will edit the details by selecting the "pencil" icon.

• On the following screen, the Transfer to Bank team member will need to update the required fields to configure the fees and the select "Submit"

• Once Finance has completed the addition of the beneficiary details and configured the fees, the ticket MUST BE tagged and move to TTB APPROVED.
  

Step 5 - Kazang Pay Team (Contracts Administrator Team)

After Finance has verified and approved the beneficiary, it will be the responsibility of the Kazang Pay Team to tag the respective Sales admins in the ticket to finalise the application process.

Step 6 - Sales Admins

After receiving the notification from the Kazang Pay Team, the Sales admins must filter and share the tickets to the respective Sales rep/agent in their region.

This ultimately is the final step in the application process which now give the vendor access to the Transfer to Bank feature on their registered Kazang devices

Activating Transfer to Bank

For our vendors to access the Transfer to Bank feature, they will be required to activate the One Time Pin (OTP) on their device first. This is a once-off process and will only be repeated in the event that the vendor has updated their mobile number linked to their Kazang account.

Activating the OTP

Transfer to Bank

Error Handling

The following errors could potentially occur on either the Kazang Application or on Content Ready during the Transfer to Bank process.

Kazang Application Error

The following errors are critical errors due to a change in the back end and should be escalated to Tech Support should a vendor receive such an error message:

• Unexpected status
• Unexpected exception while processing accounting
• Unexpected error while creating template, no template found
• Balance check error
• Unexpected error while sending OTP

Content Ready Errors

Error Message	Potential Reason	Potential Solution
Beneficiary details are not configured or active	A user did not activate Transfer to Bank for a vendor A user did not configure the beneficiary details for a vendor	Complete Step 2 if move to bank is not active Complete Step 4 if Beneficiary details has not been configured
Account Not found	A user captured an account number that does not exist	Enter a valid account number
Kazang Pay Move to Bank details could not be saved. Please enter a valid value	A user entered an invalid value e.g. Minimum Fee / Maximum Fee 0.005	Enter a valid Minimum Fee / Maximum Fee with the relevant decimals e.g. 0.50.