In our efforts to ensure the most effective support channels and streamlined processes, we encourage you to familiarise yourself with the below contact details in relation to the Customer Interaction Centre for any escalations to Blue Label.
When reaching the CIC for query/support/resolution, you can expect your query to be resolved within the following SLA
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To contact the Customer Interaction Centre, you are encouraged to use the below Channels:
Query Type | Contact Detail | 1st Level Escalation | 2nd Level Escalation |
3rd Level Escalation |
All Account, Product and Voucher Queries
| Email:bldsupport4corporate@blts.co.za WhatsApp: 011568-9050 Toll-free line: 0800 014 955
| Please contact the support team on our dedicated Toll-Free Number 0800 014 955 and request to speak with a Team Leader on Duty who will then deal with your escalation. bluescalations2@blts.co.za Team Leader on Duty | Kirsten Ho (CIC Continuous Improvement and Enablement Manager ) Mobile: 0843625893
| Brian Stokker (Head of Operations) Mobile: 0847772933 |
Fraud/Suspected Fraud | Bypass the first point of contact.
| Please contact the support team on our dedicated Toll-Free Number 0800 014 955 and request to speak with a Team Leader on Duty who will then deal with your escalation. bluescalations2@blts.co.za Team Leader on Duty
| Second Point of Contact: Kirsten Ho (CIC Continuous Improvement and Enablement Manager) Mobile: 0843625893
| Third Point of Escalation Brian Stokker (Head of Operations) Mobile: 0847772933 |
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