Nedbank Cash-out Process

NEDBANK CARDLESS SEND

(CASH-OUT)

PRODUCT INTRODUCTION

Nedbank made withdrawal options easy regardless of whether the recipients are Nedbank clients or not, Nedbank users can send money to them quickly and conveniently using the Cardless Send option.

Nedbank has partnered with Kazang which adds to the convenience of this withdrawal option. Recipients can now withdraw cash from any Kazang outlet with only a 2 step process and cash instantly.

WHY MUST YOU CHOOSE TO USE THIS NEDBANK FUNCTION?

HOW TO GET THE PIN AND VOUCHER NUMBER FROM THE NEDBANK MONEY APP?

1. Log in on your Nedbank App.
2. Go to transact and tap pay.
3. Choose send money and select your preferred option.
4.  Enter the amount you want to send.
5. Select the account you'd like to send from. 
6. Edit the reference if needed and ta pay.
7. Nedbank will then send sn SMS to the recipient with their -digit voucher number and-digit pin code.  

NB: No SMS? ask the recipient to dial *120*001# or *120*002# to retrieve their cash out voucher and pin. 

HOW-TO GUIDE LINK BELOW: 

https://kazang.freshdesk.com/a/solutions/articles/26000051584?portalId=26000005113

CONSIDERATIONS:

FAQ's

Q: Where can I get my voucher pin?

A: From the SMS that is sent to the recipient

Q: Can I send money to people outside of South Africa 

A: No. The recipient must have an active SA cell number. 

Q: How long does it take for my pin to expire?

A: Pin expires within 30 days.

Q: What happens if I didn’t withdraw? 

A: After 30 days Nedbank will automatically send the money back to the account.  

Q: What is the commission structure?

A: R1.50 per transaction regardless of the amount.

Q: Are vendors allowed to charge a service fee?

A: Vendors are not encouraged to charge a service fee as they’re already earning comm

 however Kazang doesn't have any control of this.  

ESCALATION MATRIX 

if you need any clarity on this article do not hesitate to contact the Operations team.