Lotto Star Betting Product

Overview

LottoStar is devoted to the world of online gaming. They provide an easy and convenient way for you to bet on their amazing array of international games from your computer, tablet and mobile phone using our fixed-odds betting platform.

Lotto Star How-To guide can be found on the below link: 

https://kazang.freshdesk.com/a/solutions/articles/26000050432?portalId=26000005113

View of the lotto star site 

Logging in / main screen 

Depositing to the Lotto Star wallet/ account: 

1. When clients want to deposit to process a deposit to their account they need to log in successfully and select "deposit".

2. After they have selected deposit they will be presented with the below screen that contains of the methods they can choose from to top up their account. 

On this screen they must select/ choose Kazang as their payment method. 

3. On the next screen they need to fill in with the exact 16 digit pin number that is on their kazang lotto star voucher, tick the Ts&Cs and select REDEEM. 

4. To confirm if the balance has been topped up successfully they can check under play credits. 

Ticket management

1. This product is like any other betting services that we offer/ support, it is a none refundable voucher. 
2. L1 agents must follow the exact betting vouchers process should they get any inquiries from our vendors.
3. Same as the senior team, same refund process must be followed. 

Escalation Matrix 

Q: Where can I purchase a lotto star voucher?

A: At any Kazang outlet 

Q: Do I need to register with lotto star?

A: Yes you need to register on their website to have a betting account. Link: https://lottostar.co.za

Q: How do I deposit money to my lotto start account? 

A: Through their website however for more detailed information you can communicate directly with them through their site live chat. 

*Have we missed anything in this article? 

Email nomaphelo.mendziwa@kazang.com should you need any more information to be added onto this article.