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            Call Centre Updated processes

            Modified on Tue, 8 Dec, 2020 at 1:05 PM

            Processes to follow within the CC


            • Deposit (incorrect ref & transfers) 
            • Manual allocation
            • Stolen device (recovered & replacement) 
            • Locked devices 
            • Base movement 
            • Technical Support escalations 
            • Activation key and level 16 pin 


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