There are some common, known issues that the KP Support team deal with on an ongoing basis. This article will list these as well as how to resolve them.
Question: Device is on the old version KPv1 1.1.99 and can't upgrade to KPv2 2.0.40 (Paycorp or Netswitch)
Answer: To change devices from KPv1 to KPv2, the devices must be linked to the new KPv2 group on the Urovo Management System. This can only be done by the KP Support Team.
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