When cashing-in with MTN Momo, there is a One Time Pin requirement. This requirement of course strengthens the security measures in place to protect our vendors and their customers against fraudulent activity when transacting on our platform.
Should the vendor or customer not receive the OTP, what should we do?
Why would the OTP not be sent?
1) The cell number may be incorrect
2) The signal may be causing delays in the sms being delivered
What can Kazang do to help?
1) Confirm that the cell number used is correct and that the vendor/customer does have access to the cell number used.
2) Confirm that they are not experiencing general delays due to bad signal on other platforms.
Should both questions above have positive answers, then we would direct our vendor/customer to MTN by providing them with their contact details. Since we are not the ones to send the OTP from our systems, we are not able to troubleshoot.
MTN sends the OTP from their side and they are better positioned to assist the vendor/customer.
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