Unknown Exception Charmap Error On a Touchside Device

STEP 1 When getting this Error you need to Make sure that the Company Name has no special characters

Below are the Example that is Causing the Error 

(Lucy`s Tuckshop,) (Lucys&Sons Tuckshop,)

STEP 2 Remove all special Characters and Leave the Name as Simple as Possible 

STEP 3 Advise the customer what is the cause of the ERROR 

            As on the slip, the Name will be changed.

STEP 4 Advise the customer to go into settings

• Click to Apps 
• Find Kazang App
• Click - Storage
• Click - Clear data

Ask Customer to Reboot the Device 

Once Done advise to Login