Reconnecting a Payphone Process

STEP 1 Once a call or Ticket is logged by Fred, He will provide GI, IMEI number and also SIM serial Number and sim Number 

STEP 2 Go to Gasp - Under CRM Depending on what is provided input GI/Device IMEI number on the serial number Box 

STEP 3 After you have Entered IMEI Number on the Serial Number Box 

            You need to copy the IMEI Number from the Serial number Box to the IMEI Number Box and Search 

STEP 4 Once the Device or the GI appears it will appear with an MSISDN or without it Meaning it has been suspended 

STEP 5 Then If the Device appears with MSISDN you need to suspend the customer 

STEP 6 Click on swap sim

STEP 7 Once clicked on swap sim 

            enter Simserial provided and Click swap