Overview
This error would appear on the Kazang Pay screen when there is no Merchant ID allocated to the vendor’s profile. MID’s are issued daily and are then allocated and activated on a vendor's profile.
Why would this happen:
1) When we have run out MIDs and the vendor would need to wait until after midnight until his MID has been activated
Resolution:
Should an agent experience this error on their device, the agent should be advised accordingly and informed that a MID for their vendor will be allocated the following day or after midnight They would only be able to transact if they have an active Merchant ID associated with their profile.
The above error can be escalated to the Kazang Pay Support department for further handling.
- The error persists or remains for more than a day.
Escalation matrix:
When escalating to the Kazang Pay Support department, you can log a ticket and assign it to the FreshDesk group called Kazang Pay Support. We have a set SLA of 24 hours (To accommodate offline hours and also extended offline hours on weekends).
*Have we missed anything in this article?
Email operationssupport@kazang.com should you need any more information to be added onto this article.
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